Note to Customers

3/16/2020 (Permalink)

Your wellbeing is our number one concern. We are proud of the community we serve, and we want you to know we are committed to doing everything within our power to help limit the spread of SARS-CoV-2, and its resulting disease, coronavirus (COVID-19), and any other widely spread illnesses including the flu and cold.

Over the past few weeks, it has become clear the world is facing an unprecedented challenge. Like you, we are deeply concerned and want to do what we can to help keep our teammates, customers and community safe and healthy. 

Our hearts and thoughts go out to all who have been affected by this unprecedented event. We appreciate the healthcare workers, local communities and governments around the world who are on the front line working to contain this coronavirus. From the onset of this situation, we have been listening to the Center for Disease Control and other appropriate sources for accurate and up to date information so we can adapt quickly to provide the level of service you expect from SERVPRO. 

We are prepared, trained and equipped to proactively clean and minimize the transmission of SARS-CoV-2 as well as provide cleaning and disinfectant services to those who have experienced confirmed or suspected cases of COVID-19.

What we are doing:

• Introducing additional rigorous cleaning and disinfecting procedures while taking sensible steps to protect our team. This means frequent and routine disinfecting of our equipment, vehicles, touch points (bathrooms, handles, common areas) at our facility.
• Strictly enforcing our employee illness policy. Teammates showing any signs of cold, flu or respiratory illness are prohibited from working. 
• Focusing on teammate health and safety. We are sharing the latest information with everyone on our team and ensuring they are aware of the frequent need to wash their hands and avoid touching their face.
• Monitoring new developments so we can quickly adapt to continue to provide the level of service you need and the best possible experience. 

We recognize this is a challenging time for all, and we remain deeply committed to the safety of our teammates, customers and community. Our customers, subcontractors and teammates are the heart of our company and we look forward to continuing our service to you.

Please take care of yourselves and each other. We are all in this together.

SERVPRO of Castle Rock/Parker